Shipping & Delivery

1. Tracking Your Order:

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.

2. Delivery Issues:

  • If you encounter any issues with your delivery, such as a delayed or missing package, please contact our customer service team at [customer service email] or call us at +61 429 985 883. We will work to resolve the issue as quickly as possible.

3. Packaging:

  • We take great care to ensure your groceries arrive in perfect condition. Perishable items are packed with ice packs and insulated materials to keep them fresh during transit.

4. Delivery Instructions:

  • If you have specific delivery instructions, such as a preferred drop-off location, please include these details in the "Order Notes" section at checkout.

5. Redelivery:

  • If a delivery attempt is unsuccessful, the carrier may attempt to redeliver or leave a notice with instructions on how to arrange redelivery or pick up the package from a local facility.

6. Delivery Timeframes:

  • Please note that delivery timeframes are estimates and may be affected by factors such as weather, holidays, and carrier delays. We appreciate your understanding and patience.